{"custom_content": {"return": {"show_reprint_label_buttons": true, "hide_custom_box_option": true}, "locator": {"return": {"page_title": "Return Locator", "destination": "return"}, "returns": {"page_title": "Return Locator", "destination": "return"}}, "tracking": {"message_us": {"disable_message_brand": true, "disable_message_carrier": true, "external_message_us_link": "https://www.pacsun.com/contact-us"}, "status": {"legacy_widget": {"enabled": true}}, "rating": {"disabled": false, "icon_type": "thumb_circle"}, "recommendations": {"carousel": {"rows": 2}}, "campaign": {"carousel": {"enabled": true}, "campaigns_shown": 5}}, "optin_widget": {"sms": {"disabled": false}, "messenger": {"plugin_type": "button"}}, "favicon_url": "https://www.pacsun.com/on/demandware.static/Sites-pacsun-Site/-/default/dw61d2dd0a/images/favicons/favicon.ico", "web_chat": {"initial_proactive_resize": false, "message_us": {"external_message_us_link": "https://www.pacsun.com/contact-us"}, "header_logo_position": "center", "logo_src": "https://linc-campaign-media.letslinc.com/pacsun/2020-04-12/Logo_Pacsun.PNG", "bot_icon_src": "https://linc-campaign-media.letslinc.com/pacsun/2020-04-12/PS_Stylist_Avatar.png", "toggle_btn_icon_src": "https://linc-campaign-media.letslinc.com/pacsun/2021-06-11/Promo+Bar.svg", "use_read_status_icon": true, "tracking": {"enabled": true, "greeting": false}, "return": {"enabled": true, "greeting": false}, "assistants": {"enabled": true, "greeting": false}, "greeting": false, "enable_csat": true, "message_us_if_agent_offline": true, "silent_if_agent_online": false, "info_greeting": false, "info_page_content": [{"type": "title", "data": {"text": "WHAT IS PACSUN CHATBOT?"}}, {"type": "text", "data": {"text": "A convenient way to get answers to questions about things like recent orders, rewards, styles you\u2019re looking for, and more."}}, {"type": "title", "data": {"text": "WHAT CAN PACSUN CHATBOT DO?"}}, {"type": "title", "data": {"text": "Answer Your Questions"}}, {"type": "text", "data": {"text": "Ask us about support-related issues like payments, shipping, returns, and more. If further assistance is needed, please contact our Customer Service team during business hours."}}, {"type": "title", "data": {"text": "Find A PacSun Near You"}}, {"type": "text", "data": {"text": "Using your city/state or zip code, we\u2019ll help you locate the closest store to you."}}, {"type": "text", "data": {"text": "Linc Global Terms & Conditions and Privacy Policy."}}, {"type": "text", "data": {"text": "PACSUN Privacy Policy"}}, {"type": "button", "data": {"label": "RETURN TO CHAT", "fixed": true}}], "chat_dialog": {"quick_replies": {"multi_line": true, "limit": 8}}}, "assets": [{"type": "stylesheet", "href": "https://fonts.googleapis.com/css2?family=DM+Sans:ital,wght@0,400;0,500;0,700;1,400;1,500;1,700&display=swap"}, {"type": "stylesheet", "href": "https://fonts.googleapis.com/css2?family=Poppins"}], "header_links": [{"url": "https://www.pacsun.com/mens/?ICID=0015029", "text": "MEN", "image_url": "", "sub_tabs": []}, {"url": "https://www.pacsun.com/womens/?ICID=0015030", "text": "WOMEN", "image_url": "", "sub_tabs": []}, {"url": "https://www.pacsun.com/denim/?ICID=0016709", "text": "JEANS", "image_url": "", "sub_tabs": []}, {"url": "https://www.pacsun.com/brands/?ICID=0013108", "text": "BRANDS", "image_url": "", "sub_tabs": []}, {"url": "https://www.pacsun.com/sale?ICID=0013109", "text": "SALE", "image_url": "", "sub_tabs": []}]}, "custom_styles": {"submit_button_disabled": {"color": "#bbbbbb", "backgroundColor": "#000000"}, "subtitle": {"fontFamily": "Poppins"}, "cancel_button_hover": {"color": "#ffffff", "backgroundColor": "#000000"}, "chat_status_bubble_pending": {"color": "#bbb"}, "chat_status_bubble_seen": {"borderColor": "#009900", "backgroundColor": "#009900"}, "locator_button": {"padding": "0", "fontFamily": "Poppins"}, "header_item": {"color": "#ffffff", "height": "18px", "padding": "0px 20px", "fontWeight": "bold", "fontSize": "12px", "letterSpacing": ".25em", "lineHeight": "18px", "textTransform": "uppercase"}, "chat_header_icon_wrapper": {"paddingLeft": "15px", "display": "block", "paddingTop": "15px", "height": "42px"}, "submit_button": {"color": "#ffffff", "backgroundColor": "#000000"}, "title": {"fontFamily": "Poppins"}, "header_item_hover": {"color": "#ffffff", "backgroundColor": "#000000"}, "section": {"fontFamily": "Poppins"}, "chat_header_title": {"fontFamily": "Helvetica", "color": "#100f0d", "paddingLeft": "0px", "textAlign": "center", "fontWeight": "600", "letterSpacing": "1px", "display": "none"}, "secondary_text": {"fontFamily": "Poppins"}, "_variables": {"themeWhite": "#ffffff", "headerHeight": "64px", "pgFont": "DM Sans", "themePrimary": "#000000"}, "refund_summary": {"display": "none"}, "chat_close_button": {"color": "#100f0d", "fill": "#100f0d"}, "chat_toggle_button_default": {"color": "${textLightPrimary}", "stopColor": "${textLightPrimary}", "backgroundColor": "${themePrimary}"}, "product_name": {"fontFamily": "Poppins"}, "chat_header": {"backgroundColor": "#fff"}, "chat_status_bubble_check_sent": {"color": "white"}, "header": {"backgroundColor": "#000000"}, "locator_form_label": {"fontFamily": "Poppins"}, "chat_toggle_button": {"height": "135px"}, "message_button": {}, "button_hover": {"backgroundColor": "#000"}, "arrow_button": {"verticalAlign": "middle"}, "return_widget": {"borderBottom": "1px solid #eee", "backgroundColor": "#fff"}, "chat_toggle_button_custom": {}, "cancel_button": {"color": "#ffffff", "backgroundColor": "#000000", "marginRight": "1.7%"}, "button": {"lineSpacing": "1px", "fontWeight": "normal", "color": "#ffffff", "borderRadius": "0", "padding": "0px 10px", "fontFamily": "{$pgFont}", "fontSize": "12px", "backgroundColor": "#000", "lineHeight": "50px", "border": "none", "textAlign": "center", "textTransform": "uppercase"}, "submit_button_hover": {"color": "#ffffff", "backgroundColor": "#000000"}, "highlight_text": {"color": "${themePrimary}", "fill": "${themeWhite}"}, "chat_bubble_sent": {"backgroundColor": "#000000"}, "arrow_button_left": {}, "chat_icon_info": {"backgroundColor": "black"}, "locator_title": {}, "chat_status_bubble_sent": {"color": "#ccc"}, "locator_form_input": {"fontFamily": "Poppins"}, "page": {"fontFamily": "Poppins", "fontWeight": "400"}, "error_text": {"color": "#FF0000", "fontFamily": "Poppins"}, "chat_window": {"height": "680px", "width": "432px"}, "webchat_iframe": {"zIndex": "2147483647"}, "webchat_iframe_chat_desktop": {"right": "-19px!important"}, "webchat_iframe_button": {"bottom": "max(26%, 175px)!important"}}, "custom_text": {"locator": {"default": {"title": "Order Locator", "submit_btn_text": "Locate Order", "instructions": "Return in-store for free, drop off at an approved returns location for $4.95, or mail it back to our warehouse for $10. To find your local store, please visit pacsun.com/stores.

Locate your order without logging in. Enter the order number, email address, and zip code (billing or shipping) associated with the order you wish to find.

For International orders please click here.", "error": {"order_not_found": "Order not found. Please check your information."}}, "returns": {"title": "", "submit_btn_text": "START RETURN", "instructions": "

To initiate a return, please enter your order #, email address and zip code (billing or shipping) and click START RETURN.

Select the item(s) and reason(s) for return, review the instructions and return policy, and click COMPLETE RETURN.

A FedEx prepaid return label will be available to print and will be emailed to you.\u00a0 Print and follow the instructions, and drop the return package off at your local FedEx location.

To review our complete Return Policy, please click here.

", "error": {"order_not_found": "ORDER NOT FOUND. PLEASE VISIT: http://www.pacsun.com/print-return-label"}}}, "order_locator": {"instructions": {"content": "Locate your order without logging in. Enter the order number, email address, and zip code (billing or shipping) associated with the order you wish to find. To track international orders, please click here."}}, "tracking": {"opt_in": {"opt_in_msg": "Please note, due to circumstances outside of our control, there are times it may take longer than usual to receive your order. Thank you for your patience and understanding.", "sms_terms_and_conditions_text": "If you agree to receive tracking updates via SMS, you will receive text messages when your package is shipped, out for delivery, delivered, or encounters an exception or delay. Message and data rates may apply. Text Messages frequency is based on account orders. To cancel updates, please switch off SMS alert option on our Order Status Tracking page, or Text STOP to (844) 529 8482. Our participating carriers include (but are not limited to): AT&T, Sprint PCS, Metro PCS, T-Mobile, U.S. Cellular, Verizon Wireless.", "sms_channel_label": "Sign Up for SMS Updates"}, "return": {"return_description": "Return in-store for free, drop off at an approved returns location for $4.95, or mail it back to our warehouse for $10. To find your local store, please visit pacsun.com/stores."}, "shipment": {"tracking_number": {"no_tracking_number": "Check back later for carrier information."}}}, "return": {"slip_subtitle": "Print out this page and place INSIDE your package.", "refund_notes": ["Once shipped, please allow 20 business days for us to issue your refund. If we are refunding to your credit card, you can expect to see the credit ", "within 3-5 business days. Store credit can be used immediately and will be emailed to you as a gift card."], "return_by_mail_instruction": ["Print out this page, and attach the SHIPPING LABEL on the outside of the return package.", "Print out the next page, and place the Return Authorization Slip inside the return package.", "Ship By the date listed above and drop off the package at any FedEx location."], "shipping_cost": {"msg": "Please allow up to ${processingDays} business days to process your return. For orders and products that includes free returns, $7.00 will not be deducted from your refund.

An FYI on Returns

We\u2019re currently experiencing returns processing delays due to the current situation.
Thank you for your understanding as we work to ensure the health and safety of our teams."}, "disclaimer": {"paid_shipping": "Once shipped, please allow up to 20 business days to process your return."}, "details_page": {"free_shipping": {"content": "Once your return is scanned, please allow up to 14 business days to process your return. For product that includes free returns, $7.00 will not be deducted from your refund."}, "paid_shipping": {"content": "Once your return is scanned, please allow up to 14 business days to process your return. For product that includes free returns, $7.00 will not be deducted from your refund."}}, "options": {"mail": {"description": "Print the prepaid label and affix it to your return package. You can drop off the package at any FedEx location."}}, "instructions": {"drop_off_step": {"description": "Drop off the package at any FedEx location."}}}, "web_chat": {}}}